MyClaim - We're here to help

FAQs

These are the questions most commonly asked by clients. If you have a query that is not included or would like more details, please call us free on 0800 731 2586.

• How will my claim process work?
  

  We will assess your claim enquiry and respond within 1 hour to advise you fully of the likely success of your personal injury claim and the best way to proceed.
  
  Your claim will only be handled by one of our experienced personal injury compensation lawyers who will guide you through the legal and medical issues and keep you fully informed every step of the way, at absolutely no cost to you. The claims process will depend on the complexity of your case, but typically your solicitor will:

  • Prepare the case for you against the person, company or other party at fault.
  • Arrange the best funding for your case, such as a 'no win, no fee’ agreement.
  • Arrange for a consultant to prepare a medical report about your injury or illness, in order to assess and support your claim to compensate for pain, suffering and loss of amenity.
  • Obtain the advice of our retained experts in rehabilitation, accountancy and medicine to ensure all elements of your claim are fully explored.

  You may then be offered compensation. MyClaim will advise if this is the best possible outcome and whether to accept the offer. In some cases, we can arrange for interim payments to be made to you. You will receive 100% of your compensation.

  
  
• Do I have a claim?
  

  If you have suffered an injury or loss and someone else is to blame, either by their actions or lack of action, you are probably entitled to make a claim for compensation. To find out for sure, simply call our freephone number 0800 731 2586 or complete the online enquiry form NOW for totally confidential, free, no-obligation, expert advice.
  
  Don't delay - most claims for compensation must be made within three years of the date of a personal accident or injury, although there may be some exceptions, such as industrial disease.

  
  
• How long will it take to settle my claim?
  

  This depends on how complicated your case is. Most cases are settled within a matter of months. A few, very complicated cases, involving complex issues that might take quite a bit longer to resolve, can take a year or more. MyClaim will be able to advise you at the outset as to the likely timescale for resolution of your claim.

  
  
• What could my claim cost me?
  

  Whilst you are responsible for our fees, we can recover them from your opponent and so you are able to recover 100% of your compensation at no cost to you.
  Our personal injury solicitors will pursue your compensation claim and may even finance all expenses, including medical reports, medical records and court fees.
  
  Although Legal Aid is no longer available for most types of personal injury cases, MyClaim will advise you as to the best way to fund your claim, including the option of a 'no win, no fee' agreement.
  
  A 'no win, no fee' agreement means that if you proceeded with a claim but lost the case you would not have to pay your own or your opponent's legal costs. To protect you against having to pay the other sides and your own expenses, you could take out legal insurance. The cost of the insurance policy might be payable at the end of the case or may be paid on your behalf by MyClaim. The premium is usually then recoverable from your opponent. MyClaim can arrange this type of insurance policy on your behalf if we consider it necessary.
  
  We will be happy to discuss this with you without any obligation.

  
  
• How much compensation can I claim?
  

  Every case is different and the value of any claim will depend on the circumstances and the extent of your injuries - both physical and psychological. MyClaim will be able to advise you of the level of compensation you are likely to receive for your particular case.
  
  Personal injury compensation claims will normally be split into two parts.
  
  General Damages: : to compensate for the pain and suffering of your injury, both the initial injury and any ongoing suffering or disability; loss of amenity or enjoyment of life; and for any disadvantage in the labour market caused by permanent injury. The figure awarded can vary dependent on factors such as the severity of your injuries, your gender and age. It is not an exact science, hence the term 'general', and will either be agreed by negotiation or awarded by a judge.
  
  Special Damages: to compensate for all other losses, where an exact figure is known and can be supported by documentation to prove the loss. These losses may include:

  • Loss of past and future earnings
  • Damage to property and possessions
  • Vehicle damage
  • Prescriptions, medical fees and therapy
  • Care and assistance for household chores
  • Special care aids and equipment
  • Adapted accommodation and transport
  • Travelling expenses
  • Out of pocket expenses
  
  
• Why should I choose MyClaim?
  
  Total Confidence: Your MyClaim service is delivered solely by the respected law firm Moore Blatch, recognized as one of the most effective personal injury firms in the country and endorsed by Legal 500 as "The Best Of The Bunch" in the personal injury claimant market.
  
  We are not a claims management company, unqualified middlemen or agents. You can have complete peace of mind that you're dealing directly with specialist lawyers experienced in all aspects of personal accident and injury claims.
  
  MyClaim's team of personal injury lawyers are regulated by the Law Society and include members of the Law Society Personal Injury Panel, the Law Society's Clinical Negligence Panel and the Association of Personal Injury Lawyers.
  
  Together with our membership of the Motor Accident Solicitors Society and the British Motorcycle Federation, MyClaim solicitors are accredited by the national brain injury association, Headway, and the Spinal Injuries Association as specialists in these fields.
  
  Risk Free: Our legal team will ensure your claim is dealt with in a friendly and efficient way, at absolutely no cost to you. You can expect to receive 100% of your compensation.
  
  Personalised Service: Your claim will only be handled by one of our experienced personal injury compensation lawyers who will guide you through the legal and medical issues, and keep you fully informed every step of the way.
  
  
• What do I do now about my claim?
  

  Simply call our Freephone number: 0800 731 2586 or fill out our online claim form for totally confidential, no obligation, expert advice. Within 1 hour we will advise you fully on the likely success of your personal injury claim and the best way to proceed.

  
  
• Will MyClaim be able to help with my treatment or rehabilitation?
  

  MyClaim will make certain you receive the best possible medical treatment and compensation your injury demands. Many so-called 'claims companies' are not really concerned about your rehabilitation or the level of compensation you get, but we understand that you would rather have your health than a permanent injury and we will work with you to rehabilitate you after your accident.
  
  Your recovery will not be compromised due to lengthy NHS waiting lists or endless arguments regarding cost or the availability of a consultant. Our established network of medical consultants provide MyClaim with priority appointments to make certain you receive the vital medical advice, treatment and rehabilitation when you need it, rather than when it is too late.

  
  
• How long do I have to make my claim?
  

  Claims for compensation must be made within certain time limits and these depend on what caused the injury. Most cases must be brought within three years from the date of the accident or injury but certain exceptions apply:

  • When a child has been injured, the three years start to run from their 18th birthday.
  • In industrial disease cases, the normal three-year time limit will only start to run from when you first became aware of the problem - called 'the date of knowledge’.
  • Criminal injury matters have a time limit of two years.
  • Claims involving accidents abroad may have different limitation periods.
  
  
• What does 'no win no fee' mean?
  

  The 'no win, no fee' claim scheme, also known as the 'conditional fee' scheme, came fully into effect in 1998 when Legal Aid was withdrawn for most personal injury claims. As Legal Aid is funded by central government, the decision was made to reduce the burden on the public purse and pass the financial risk of accident claims to the legal profession.
  
  A 'no win, no fee' agreement means that if you proceed with a claim but lose the case, you will not have to pay your own or your opponent's legal costs. The solicitor acting in the claim is only entitled to be paid a fee if the case is successful, and the losers or their insurance company usually makes that payment. If the case is lost, then the solicitor will lose their legal fees.
  
  MyClaim will pursue your personal injury claim to ensure that it is at absolutely no cost to you. You will receive 100% of your compensation.

  
  
• What is an expert witness?
  

  A person who has expertise in a particular field and provides specialist advice during the preparation of your claim. MyClaim retains experts in medicine, rehabilitation and accountancy to help ensure all aspects of your claim are fully explored.

  
  
• Will I have to go to court?
  

  No insurer wants to waste time and money in court defending a hopeless case. The facts about who was at fault in any given case are usually fairly clear and more than 90% of cases are settled without going to court. The costs involved in litigation are incredibly high and in cases of overwhelming evidence, it is highly unlikely that the opponent's defendant will risk a court hearing and consequential costs.

  
  
• Are my personal details secure?
  

  Security of your personal details is essential and we can assure you of total confidentiality. MyClaim's legal team is regulated by the Solicitors Regulation Authority and operates strictly within the ethical code of its profession.

  
  
• Does the accident have to have happened in England?
  

  No - we can help you even if the accident happened abroad. For example, if you were on a package holiday and were injured in an apartment, hotel, plane or even at the airport.

  
  
• Will I need to visit a private doctor?
  

  Most personal injury claims require a medical report to officially detail your injuries and how they have specifically affected you. This report is used to calculate your general damages claim to compensate for pain, suffering and loss of amenity. MyClaim will organise the medical report for you through our established network of consultants, who are specialists in your type of injury and experienced in making such reports. You will not need to pay - MyClaim will arrange the funding for your medical report.

  
  
• Do I need to meet my solicitor?
  

  This is up to you - most people are happy to keep in touch by telephone, email and letters but some people prefer to meet their solicitor face to face. If required, your MyClaim solicitor will visit you in hospital or at home.

  
  
• How Often Will I Receive An Update On My Claim?
  

  As often as you want or when there are important matters to report.